Our Service Works Review Overview
ServiceWorks is a field service management software designed to make business operations easier. It handles scheduling, routing, inventory management, and payment processing tasks. By using ServiceWorks, businesses can save time, reduce costs, and improve efficiency.
If you’re wondering what features make Service Works stand out, how it works, its pros and cons, and whether it’s worth investing in your business, then this article has you covered.
This article will answer these questions clearly and help you understand the benefits of using Service Works. We promise an honest and straightforward review to help you make an informed decision.
Service Works Review Overview
Best For: Small businesses, service companies, mobile teams, and customer-focused organizations.
Unique features: Automated dispatch and scheduling, booking management, invoicing and payment processing, real-time tracking, mobile accessibility, and inventory management.
Performance Ratings:
Pricing: 3.7/5
Features: 3.7/5
Support: 3.7/5
Ease of Use: 3.5/5
Pros:
It saves time with automation.
User-friendly and easy to use.
Great customer support.
Real-time tracking of jobs and field staff.
Cons:
Higher pricing for small businesses.
Advanced features need extra training.
Entry-Level Plan: $79/month.
Overall Rating: 3.6/5
Why You Should Trust Our Service Works Reviews
You can trust our reviews because we go the extra mile to provide accurate and reliable information. We’ve done hands-on testing of Service Works software to evaluate its features, performance, and usability.
Our team also conducts in-depth research to understand how it compares to other solutions in the market.
Additionally, we gather feedback and reviews from real users on trusted third-party sites to ensure a balanced perspective. This combination of testing, research, and user insights ensures our review is honest, thorough, and unbiased.
Table of Contents
What is Service Works?
ServiceWorks is a field service management software designed to help businesses simplify their operations. It can schedule jobs, dispatch workers, track job progress in real-time, manage inventory, and handle payments. It also helps companies to improve customer communication and reduce costs by automating routine tasks.
How Does ServiceWorks Work?
ServiceWorks works by automating tasks like scheduling, dispatching, and invoicing. It tracks jobs and field staff in real-time, so you always know what’s happening.
With mobile access, field workers can update job status, manage inventory, and process payments on-site, making operations more efficient and organized.
What Sets Service Works Apart From its Competitors?
Service Works sets itself apart with its user-friendly, cloud-based platform, allowing businesses to manage all field service operations on any device. Key features include real-time job tracking, mobile access for field workers, integrated payment processing with the lowest fees, and robust customer support with guided onboarding.
Additionally, it offers a seamless data import process and automated communication tools, making it an ideal solution for businesses looking to improve efficiency and customer satisfaction.
Is Service Works Right for Your Business?
Choosing the right software for field operations can be challenging, with many available options. To help you decide, ask yourself:
Is your business looking for an all-in-one solution to manage scheduling, dispatch, and invoicing?
Is real-time job tracking and mobile access important for your field staff?
Are you looking to automate customer communication and receive excellent support?
If you answered yes to the above questions, then Service Works is your perfect choice. Try it today and see how it can streamline your field operations.
Service Works Features
Here’s a breakdown of the key features of Service Works along with their descriptions:
Key Features
| Features | Description |
| Drag and Drop Calendar | Easily schedule jobs and manage appointments with a user-friendly calendar. |
| GPS Tracking | Track field staff and job progress in real-time using GPS technology. |
| eSignature | Collect signatures from customers digitally to complete transactions quickly. |
| Mobile Access | Field workers can access job details, update statuses, and manage tasks anywhere. |
| Instant Booking | Allow customers to book services instantly, improving convenience and efficiency. |
| Customer Communication | Automates notifications and updates to improve customer experience. |
| Integration | Integrate with third-party services like Shopify, Square, Auth.net, and more. |
| Online Task Management | Classify, track, and complete your tasks for your customer or yourself. |
ServiceWorks Integrations
Here are some integrations available for ServiceWorks:
Customer Support
ServiceWorks offers responsive and accessible customer support, including guided onboarding and training resources. They provide help via email, phone, and live chat, ensuring a smooth experience for users.
Service Works Pricing and Plans
The table below shows the pricing and plans for ServiceWorks, helping you choose the best option to suit your business needs.
Pricing Table
| Plan | Price | Features |
|---|---|---|
| Basic Plan | $79/month | 10 users Scheduling Job management Invoicing Basic reporting tools. |
| Advanced Plan | Custom Pricing | 10 users and above All Basic features plus Mobile access GPS tracking Online booking Customer Portal Advanced reporting options. |
Service Works Pros and Cons
Pros
Cons
Service Works Alternatives and Comparisons
The table below highlights the top alternatives to Service Works and compares their features, pricing, and suitability for various business needs.
Product Comparison Table
| Product Alternatives | Our Rating Scores | Key Features | Unique Features | Starting Pricing | Who is it Best for |
| Salesforce Field Service | 4.4/5 | Real-time tracking of field technicians and mobile app for on-the-go access | AI-driven scheduling and resource optimization, Customizable workflows, and automation | $50-$165/month depending on the services | Medium to large enterprises, industries like utilities, telecommunications, healthcare, and manufacturing. |
| Housecall Pro | 4.7/5 | Job scheduling and calendar management, online booking for customers | Real-time chat with team members, Integration with QuickBooks for accounting | $79/month | Small to medium-sized service-based businesses, including HVAC, plumbing, electrical, cleaning, and landscaping companies. |
| Jobber | 4.5/5 | Client management, scheduling, and dispatching, reporting, and analytics. | Customer relationship management (CRM) tailored for home service businesses, automated client reminders and follow-ups. | $39/month | Small home service businesses, including landscaping, cleaning, plumbing, and HVAC. |
Service Works vs Salesforce Field Service
Salesforce Field Service is designed for large enterprises, offering advanced AI-powered scheduling, seamless CRM integration, and extensive customization options for complex needs. On the other hand, ServiceWorks caters to small to medium-sized businesses, providing user-friendly tools like GPS tracking, scheduling, and invoicing at an affordable price.
While Salesforce excels in enterprise-grade solutions, ServiceWorks prioritizes simplicity and cost-effectiveness, making it a better fit for smaller operations.
Service Works vs Housecall Pro
Both Service Works and Housecall Pro cater to small to medium-sized service businesses. However, Housecall Pro focuses more on customer engagement with features like booking, real-time chat, and automated reminders. Service Works, on the other hand, emphasizes field service management with tools like scheduling, GPS tracking, and invoicing.
Service Works vs Jobber
ServiceWorks and Jobber both serve small- to medium-sized businesses with different focuses. ServiceWorks is best for managing field operations, while Jobber excels in customer management, offering job tracking, client communication, and invoicing with a user-friendly interface.
If you need strong field service tools, Service Works is perfect, while Jobber is better for customer interaction and job management.
Average Service Works Reviews and Ratings Across the Web
Here’s a quick overview of ServiceWorks’ ratings and reviews from trusted third-party platforms:
| 3rd Party Reviews | Service Works | Total Reviews |
| Capterra | 3.6/5⭐ | 100 |
| Software Advice | 3.6/5⭐ | 100 |
| G2 | 3.5/5⭐ | 22 |
| Trustpilot | 3.0/5⭐ | 21 |
| GetApp | 3.6/5⭐ | 100 |
Key Decision-Making Factors {Our Expert Commentary}
To ensure a thorough and reliable review of ServiceWorks, we considered the following key decision-making factors:
| Considerations | Product Name |
| Ease of Use | 4.5/5⭐ |
| Features | 4.3/5⭐ |
| Customer Support | 4.2/5⭐ |
| Value for Money | 4.5/5⭐ |
| Integration/Functionality | 4.4/5⭐ |
After Reviewing Service Works, This is Our Final Verdict
After reviewing Service Works, we find it a powerful tool for field service management. Its ease of use, robust features like scheduling, GPS tracking, and seamless integrations make it ideal for service-based businesses.
While pricing may not suit every budget, its value outweighs most users’ costs. With strong customer support and a mobile app for flexibility, it’s an excellent choice to streamline operations and boost efficiency.
We recommend trying the free trial to see if it fits your needs.
Try Service Works free trial here.
Our Methodology for Product Reviews
Features (30%): The functionality and uniqueness of the tools offered.
Ease of Use (20%): User-friendliness of the software.
Value for Money (30%): Compared costs to the value provided, focusing on affordability and inclusiveness.
Customer Support (20%): The responsiveness and quality of support services.
Frequently Asked Questions
What is ServiceWorks?
ServiceWorks is a field service management software designed to help businesses manage their operations, including scheduling, dispatching, invoicing, and tracking. It simplifies workflows and improves efficiency for service-based companies.
Does ServiceWorks have a mobile app?
Yes, ServiceWorks offers a mobile app that allows field teams to access schedules, update job statuses, and communicate with customers directly from their smartphones.
What industries can use ServiceWorks?
It is ideal for HVAC, plumbing, cleaning, delivery, landscaping, roofing, computer services, and other businesses that rely on field service operations.
What integrations does ServiceWorks support?
ServiceWorks integrates with tools like QuickBooks, Shopify, Stripe, Google Calendar, Zapier, and Square, making it easy to connect with existing systems.
Does ServiceWorks support GPS tracking?
Yes, it includes GPS tracking to monitor field staff in real time, ensuring efficient route management and accountability.
How is the customer support for ServiceWorks?
ServiceWorks provides strong customer support through live chat, email, and live chat to help users navigate the software effectively.
Can I try ServiceWorks before purchasing?
Yes, ServiceWorks offers a 14-day free trial so businesses can explore its features before committing to a subscription.
How does ServiceWorks handle invoicing?
ServiceWorks automates invoicing, allowing businesses to seamlessly generate, send, and track invoices, reducing manual errors.